JD Powers Award

 
Preferred Chrysler Dodge Jeep Ram of Muskegon is proud to be one of 
53 new CDJRF dealerships who have earned the 2019 Q2 Customer First Award for Excellence Certified by J.D. Power recognition by delivering consistent, exceptional customer experiences within their community. 

  • There is a total of 573 2019 CFAFE certified dealerships across the nation.
  • We are 1 of 2 dealers in West Michigan with this certification.
The key Customer First Award criteria are:
  • Facility to be clean, convenient, and comfortable.
  • Customer Processes consistently executed at key points, such as sales negotiation, delivery, and follow up.
  • Customer survey numbers.
  • Employee Survey with results shared with employees, and action taken on the results.
  • Training Certification for sales, service, parts and technical staff.
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