Preferred Chrysler Dodge Jeep RAM Customer Reviews

Hear What Our Customers Have to Say:

Brittanie Lots-5 star review 


February 6, 2017

My husband and I had a great experience at Preferred Chrysler Dodge Jeep Ram of Muskegon. The transmission on our only vehicle went out and we didn't have a way to get to the dealership. Our salesman, Robert Housley, sent a car to pick us up over 2.5 hours away! Once at the dealership Robert worked very hard to get us into the perfect vehicle for us and our growing family! By the time we were finished the service center was closed and they needed to have something installed on our Jeep Liberty that we were purchasing. They graciously sent us home to Freeland, MI in a Chrysler 200 and then brought our Jeep Liberty to us the next day! We know EXACTLY where we will be purchasing any and all future vehicles from! Thanks again, Robert! You're the best!

"Would recommend this dealership" - Happy Customer


February 1, 2017

I purchased a used vehicle from this dealership not too long ago. I found it through an online site that has Preferred's inventory listed. I submitted my information online and I was contacted immediately and personally. The sales person was pretty laid back and didn't pressure me to come in so I inquired about the vehicle I was interested in and I was able to make an appointment that fit my schedule. I was greeted by several of the staff when I came in for my appointment and they were all very friendly. They didn't act like vultures like some other places. They also didn't stop being friendly when they knew I was there to see a specific person, which happens to be Ben Jaehnig. I liked that I could deal directly with a manager during the process. Everything went so smoothly for me and my wife. Granted, it took a while for financing and stuff because we don't have the absolute best of credit (some debt) but all in all it was pretty painless. I want to note, because the previous reviewer commented on this, that several times Ben reminded us that because it was a used "as is" vehicle we should have it inspected by our own mechanic. We did this. There were some issues but not enough that we wouldn't buy the car. So we knew going into it that it was on our heads if something went wrong. We had to sign papers saying that we were aware that it was "as is". I just want to note this since the previous reviewer failed to say this although I think most intelligent people could figure it out. Anyway, I think that this is a great dealership to work with. It's nice that they have several options for financing (Lori Kowalski is great) and that they don't look down on you if you don't have the best of credit. We needed a decent vehicle at a certain price and they were able to get it for us, all with genuine smiles on their faces. I think this dealership is great and when some of our debt is paid down we will be returning to get another vehicle. We especially will be returning to Ben. Unlike what the other reviewer said, he is an honest, laid-back, friendly sales person. I wouldn't go anywhere else.

Gary Stevens-Byron Center, Michigan 


January 27, 2017

Took Jeep in for regular oil change and tire rotation and service staff was great. Called earlier and made the appointment and they were very friendly. Sales staff always treats you great...Always great to see Ryan who sold us the Jeep and always great to to see Jim (manager) with his friendly smile.

Terry-St. Louis, MO


January 24, 2017

I searched the internet and found the exact Jeep Grand Cherokee that I was looking for at Preferred Chrysler Dodge Jeep in Muskegon so I called the dealership and spoke to Bryce and within 2 weeks I was at the dealership to pick up my new Jeep. I had a small travel issue along the way but Bryce and the Sales Manager made things right. Lori had all my paperwork ready to go so my time at the dealership was kept to a minimum. This is a first class dealership and I would recommend it to anyone.

Ashley Eyestone-5 star review


January 24, 2017

My husband and i just purchased a pontiac g6 from them. I am very pleased with the way they went above and beyond to please us. Bryce was very helpful, and we also worked with malik, and manager Bart!! They all did such an amazing job!! Thanks again!! I recommend going threw preferred for any of your vehicle needs!!

Melanie Carrier-5 star review


January 20, 2017

We recently purchased a Dodge Journey from Preferred and are very satisfied with our purchase. We had been casually looking at vehicles for close to a year and didn't find anything we had to have. I was referred to their site and found several vehicles within our price range that we wanted to look at. Golden was great at accommodating us. I called on a Friday afternoon with the intent to come look on Saturday morning at 3 vehicles. One of the vehicles was at their Grand Haven location but he ensured me that he would have it there ready for me in the morning. I'm so glad he was able to do that for us because that's the vehicle we ended up buying. He was very easy to work with and we didn't feel pressured (although we went there with the intent to buy if we liked one). He kept good communication to make sure we got the extra package we purchased without any hassles. We are really happy with our purchase so far!

Mike M.-5 star review


January 6, 2017

I recently purchased a new 2017 Ram Big Horn, the dealership was thorough an atenitive to our needs and what was important to us throughout the process. Our salesman Adam, was very knowledgeable of the product and extremely helpful before, during and after the sale.From top management on down ,they made our vehicle purchase a real pleasure, great team. Thank you all! .

Ryan Romine-5-star


January 6, 2017

Excellent service great vehicles excellent sales people if you go there ask for terry thompson what a guy spent hours of his time looking for a vehicle for us an found us what we wanted both times i have helped two people get a vehicle from terry an no problems thanks terry thompson at preferred chrysler dodge a jeep on henry street in muskegon mi


Muskegon, MI 


January 4, 2017

Just purchased the 3rd vehicle within a year this month, which counts as 8th vehicle within the family purchased from Preferred within 3 years. We've always had a great experience with the dealership, even in the area of negotiation. We started off dealing with Jay last year. He was always ready and available, honest, and very sincere. He made us feel as if he had our best interest at heart, not his commissions. We also dealt with Tom, who is also great salesman. Now that Jay is at a different location, we consulted with Tom for the most recent purchase. It was an amazing experience from start to finish. Jay we miss you, and Tom you are the best! We as a family will definitely recommend this dealership, as we will be back!